Carol Krugman, CMP, CMM, M.Ed.
Shaping the Industry
Carol Krugman has been described as a thought leader, mentor, educator, icon, consummate professional and irrepressible cheerleader for the meeting and event industry. Add pioneer in no less than three critical areas of our profession, thanks to 20 years of continuous volunteer service and contributions to various CIC organizations.
Single Most Important Contribution
Her has had a long-standing commitment to developing students and future leaders in our industry as demonstrated by her service on the CMP Board, and student and faculty committees with MPI, PCMA and IAEE. The legacy of her freely shared knowledge, experience, expertise and energy over decades of professional achievement can be appreciated today through the ongoing contributions of some of the most well-known and respected leaders of the industry. She considers her greatest contribution to be that of teacher and mentor to everyone and everything from MPI International Board Chairs to a beginning student of meeting, convention, exhibit or incentive planning, anywhere in the world. She is a well-known and respected thought leader, educator, and mentor to now three generations of current and future meeting professionals.
Carol’s contributions continue to span a variety of industry aspects, including globalization, professionalism, standard setting and certification, and industry/academia alignment. Her impact and influence also extend across the various generations in the workplace. Although a Boomer by chronology, Carol claims to be somewhat Gen-X in spirit and “Millennial literate,” able to understand and work as comfortably and effectively with people from disparate generations as she does with people from disparate countries and cultures.
Distinguished Achievements of Last Value
Carol set precedents in risk/crisis management awareness, curriculum development of this topic, pre and post 9/11 and laid the foundation for what is now a recognized and required professional competency across the entire industry. She has been, and remains, a passionate advocate of continuing professional education and certification in our industry.
Outstanding Service to Industry Organizations
She helped to put the ‘I’ in MPI: When Carol joined MPI in 1995, she was among a very small group of U.S. based members with expert multi-lingual and multicultural competency and experience. She willingly and expertly shared her knowledge and was a pioneer who helped bring MPI into the global meetings arena. She served on what was then called the International Development Committee, created the first global meeting planning course for MPI Institutes, and the rest is history. Over the course of the next 20 years of presentations, workshops, trade articles, interviews, authoring a textbook and participating in major industry educational events around the globe, Carol’s name has become synonymous with global meeting operations and cross-cultural planning expertise.
Contributions to Society
One can see Carol's influence both within and beyond the industry projected into the future. Her work on the Global Collaboration for Events & Meetings Education (GCEME) is focused on developing higher education curricula for meeting management courses and schools, to standardize the subject matter and language of the meetings industry across international boundaries. She has led the effort to establish a major in Events Management from the School of Hospitality, Events and Tourism (HEaT) in the College of Professional Studies at Metropolitan State University of Denver. Here she is a guide, mentor and voice of experience for both those who aspire to a career in the meetings industry. That role is further refined to one of evangelist, among the hospitality career seekers and in guiding aspiring wedding planners, culinary majors, etc. into careers suited to their individual skills – some to social and hospitality & restaurant fields, revealing a pathway for right-minded students to enter the specific area of meeting management.