Frequently Asked Questions (FAQs)
Technology & Licensing |
Installation | Profile | Using
the APEX Toolbox
Q: What are the Minimum Systems Requirements for APEX Toolbox?
A: • Windows® 98, Windows® ME, Windows® NT 4, Windows®
2000, Windows® XP Home or Pro Edition
• Microsoft® Office 2000, Microsoft® Office XP, or Microsoft®
Office 2003
• Netscape® 4.02 and higher or Microsoft® Internet Explorer
4.x and higher
• 105 MB of Free Disk Space
• Pentium 300 MHz of higher Processor
• 32 MB of RAM (64 recommended)
• Internet Connection for registration and toolset updates
Q: Will this work on a Mac?
A: APEX ToolBox is only Windows compatible.
Q: How can I make a toolset suggestion or provide feedback?
A: On the Main Menu screen, a button is provided to you for providing
Feedback and Suggestions. Simply click on it and you will be brought
to an online form for entering your information. To do so, you must
provide an e-mail address and basic contact information.
Q: I bought (or received as a gift) a personal copy of APEX Toolbox.
I want to use it at work, but do not want to relinquish the license
to my employer (who did not buy it). Will I be able to load it on my
home computer at the same time? And/or can I uninstall it from my work
computer, and reinstall it on my home computer, AND register to get
the updates?
A: You can have the APEX ToolBox loaded on your computers one at a time
just like any other software but not both at the same time. By registering
you are licensed for 1 copy only and can receive updates for that 1
copy.
Q: What number do I call for technical support?
A: 1-800-568-2252
Q: Why do I get a message of missing e-Books as soon as I start
up my application?
A: This happens if your installation has not completed properly or the
e-Books folder has been manually deleted. This can be fixed by uninstalling
and then reinstalling the application.
Q: How do I keep this toolset up-to-date?
A: It is very important to register this program when first installing
it. Doing so provides a vital links to future toolset updates.
Q: Do I need to set my firewall or mail filtering program to accept
online updates?
A: Yes. To allow automatic updates you should allow the following domain
to pass through your firewall or mail filtering program. This URL should
be recognized: www.templatezone.com/microsoft-templates/APEX/updates.asp
Q: How do I get my bonus pack of templates (a $30 value?)
A: When you register your software, you’ll be sent to this page:
http://www.templatezone.com/microsoft-templates/APEX/registration.asp
On entering your details, you will be sent an email message, with a
link to confirm registration. This will take you to a web page which
leads you to the survey. On completion of the survey, you will be given
the download link for the template pack.
If you have trouble with this, you may want to check your spam filter to make sure the confirmation email gets to you.
Q: Why can't I see the profile I created in the template browser?
A: If you create, edit, or delete a profile from the template browser
you will have to restart the main application for the changes to take
effect.
Q: We use a database that works with Microsoft Word so that
we can populate forms with fields from our database. I noticed that
your "event profiles" function in much the same way. My concern
is whether the templates offered in your package must be populated by
the event profile, or whether the documents can be used like any other
Microsoft Office document in which case we could populate the fields
with our own database information. Basically, I don't want to have to
enter the data in our database and then enter it again in the "event
profile" section. Can you tell me whether that would be necessary?
A: The templates in APEX Toolbox should work with your existing system...You
would have to do a little bit of customizing on your end (I would set
them up using the mail merge function in Word, and pull the information
from your database right into the right spot in the templates).
Q: Why is there a rooming list in both MS Word and MS Excel formats?
A: Two rooming list formats are provided to you for ease of use. Depending
on your housing provider and size of the event, you may find it easier
to work with one format over the other. In most cases, however, you
will find that it is easier to transfer rooming lists data using the
MS Excel file format.
Q: I received a free copy of APEX Toolbox branded by an industry
corporation. Will the forms I complete on this version work the same
as the one you purchase from CIC?
A: Absolutely! They will work exactly the same.
Q: Is there training available?
A: Not yet, but we’re working in! In the meantime, you can find
some basic training exercise at: http://www.conventionindustry.org/apex/AOR/Exercises.doc
Q: How will using this toolset save me money?
A: There are several areas where your organization and your event partners
can begin to save money as a result of using APEX Meeting and Event
Toolbox by OfficeReady. Our industry is crippled by the amount of incomplete
information that is transacted daily. So much so, that response times
and data errors have grown and have bogged down our systems. By adopting
the forms presented in this toolset you will begin to provide complete
datasets of information requested by most industry partners. As a result,
added e-mails and phone calls will be reduced over time. This saves
you time and money. In addition, as our industry partners fine-tune
and update their internal applications, they will be able to process
the information you have provided to them. This will improve data processing
which will result in more accurate reports and, in time, will reduce
the time you will need to correct errors.
Contact CIC