CMP Program Policies

Exam Cancellation Policy

All requests for refunds must be made in writing. CIC reserves the right to deny refunds.

Candidates may cancel their examination registration with the applicable cancellation fee ($100 US) if written (via e-mail, fax or mail) notification is received by CIC at least thirty (30) calendar days prior to the day of the examination. The cancellation fee is subtracted from the initial payment, with the remainder of the examination fee refunded via the original method of payment. CIC cannot postpone registrations for the examination and/or transfer fees to future examinations. Candidates will not be able to change an examination location less than twenty-one (21) calendar days prior to a scheduled examination. Cancellations made less than thirty (30) calendar days prior to the examination and no-shows on the day of the examination will forfeit their entire examination fee.

Candidates who fail to appear on the day they are scheduled to take the examination, without an acceptable reason will forfeit the entire examination registration fee.

There are six (6) acceptable reasons for canceling from the exam less than thirty (30) calendar days prior to the examination date:

  • Serious illness - either you or an immediate family member (spouse, child, parent, etc.)
  • Death in the immediate family
  • Disabling traffic accident
  • Court appearance or jury duty
  • Unexpected military duty call-up
  • Civil disobedience or acts of terrorism / war

Late cancellations due to one of the reasons listed above must be submitted in writing as soon as possible, but no later than five (5) business days following the occurrence, and must be accompanied by meaningful documentation. For injuries and illnesses to be considered acceptable, documentation must prove that the onset of the injury and/or condition occurred AFTER the candidate registered to take the exam OR that the injury and/or condition worsened AFTER the date of registration. Childbirth is not an acceptable reason to cancel, however complications there of would be acceptable if meaningful documentation can be provided as outlined above. Upon review of the written request and accompanying documentation, approved requests will be issued a refund less the applicable cancellation fee.

Special Exam Day Accommodations
Any individual who has a physical or cognitive impairment or limitation that prevents him/her from taking the exam under standard testing conditions may request special testing arrangements. They types of accommodations that may be provided include large print, a person to read and/or mark the answer sheet, extended time (if requesting extended time please indicate how much time is needed), and/or a separate testing room.

When submitting application/registration forms, include a separate letter describing:

  • the candidate's disability or special need,
  • the adaptations the candidate is requesting, and
  • documentation from a physician or other appropriate diagnostic authority concerning disability and special needs.

Documentation from a physician or appropriate authority (e.g., psychologist, vocational specialist, etc.) is required to confirm the candidate's special needs and testing adaptation request. This documentation must be mailed to CIC so that it is received prior to the exam registration deadline. Due to arrangements that must be made to accommodate such requests, no requests submitted to CIC after the examination registration deadline can be accommodated.

If religious beliefs prohibit an individual from taking the examination on a Saturday, an alternate day may be requested. The request must be accompanied by a letter of confirmation from the individual's clergy.

After reviewing requests, Thomson Prometric will send a letter confirming any special arrangements. There is no additional charge for special arrangements.

CIC will make every effort to assist with special requests, except when it may alter the examination results, or if it causes an undue burden on the testing center.

There is no charge for special arrangements, but requests and documentation must be received by the examination registration deadline.

English As A Second Language
The CMP Examinations are presented in the English language only. Candidates whose primary language is not English may request an additional thirty (30) minutes of time in which to take the examination. In order for CIC to evaluate a request for extra testing time, the candidate must submit documentation along with the request to CIC that proves English as a Second Language (e.g. proof of citizenship, passport, etc.). Requests and supporting documentation must be received by CIC prior to the examination registration deadline.

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